Frequently Asked Questions

  • Yes we do, All USA Players are welcome at WinPalace Casino

  • The bonus is entered automatically after your deposit is approved. You can always contact customer support or visit the cashier in order to know about our current bonuses.

  • There isn't an age limit for playing in Fun mode, however, if you want to play for real money, you must be over the age of 18 years old.

  • No, at WinPalace Casino, you may not have 2 accounts on the same computer, nor may you have 2 credit cards from the same account. This is to prevent fraud. If you need to open an additional account, please contact our customer support and they will be glad to help you with your questions.

  • At WinPalaceCasino, we go above and beyond to ensure that all of your transactions within the casino are safe and secure. Please feel free to read more about our commitment to your WinPalace Security

  • WinPalace Casino requires a minimum of: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT, Vista and Windows 7 operating systems. For the most enhanced gaming experience, set the resolution of your screen to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you should consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

  • Deposits made by all of our payment methods (except for wire transfers) are usually added to your balance straight away.

    Wire Transfer deposits usually take 3-5 business days to arrive at our bank. Your account will be credited upon our bank`s receipt of the transfer.

    If, for any reason, your request has not been approved after the time periods specified above, please contact us at:

  • Just follow these simple steps:

    • Register as a User by clicking on "Create User" in the Casino Software, and open an account.
    • Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
    • Once you are in the "Lobby" click on the "Cashier" button in the left corner of the screen.
    • Select your preferred deposit method.

    At WinPalace Casino we use the latest encryption and protection methods, to assure that your transactions and information are completely secure. Submitting credit card information and performing money transfers are as safe as performing them from your local bank.

  • In order to cash out money from your account you must first log on to your account using your Username and Password. You can withdraw money by following these steps:

    • Start the WinPalace Casino program.
    • Enter your Username and Password in the "Play for Real" login screen.
    • Once you're in the Lobby click on "Cashier" in the left corner of the screen. Then select "Withdraw". Select your preferred withdrawal method.
    • Enter your desired sum and click on the "SUBMIT" button.

    The sum will be sent to you via your choice of Wire Transfer, NETELLER or other Alternative payment.

    All withdrawal requests are processed within 5-10 business days from their request date.

    The minimum amount for a Wire Transfer Cash withdrawal is $100. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal. If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.

    • Bank Name
    • Bank Address
    • Account number
    • Account Holder's Name
    • Routing Number, ABA or Swift Code

    NETELLER - If you have deposited funds to your account using only the NETELLER method, then your withdrawals can be credited back directly to your NETELLER account. Withdrawing through NETELLER is simple and fast.

    For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.

    Please make sure that all the information you submit is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.

    WinPalace Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

    If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: We guarantee a prompt reply to any of your questions.

  • Withdrawal requests are processed within 5-10 business days. You will be notified by email whether your withdrawal request has been approved or rejected.

    If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at:

  • WinPalace Casino's secure online credit card system is quick, easy to use, and totally secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.

  • Deposits made using Credit cards, NETELLER, and Money Bookers are usually added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further difficulties or if you are receiving an error message, please contact our support staff at:

  • Your Email provider may be blocking Email messages coming in from malicious sites so effectively that messages from WinPalace Casino were accidentally screened and blocked during this process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon. Please check your Junk Mail folder, and if there are still no WinPalace Casino emails being received, contact Customer Support and your Email provider.

    Important notice for receiving e-mails from WinPalace Casino:

    Internet service providers install powerful anti-spam filters to ensure that their customers only get the e-mails they want to receive. This could result in you not receiving important account information and promotional emails.

    Don't let Spam controls spoil your fun! Add to your permitted e-mails list through your service provider.

  • Our software's payout percentages are calculated by a sophisticated random number generator that is rigorously tested and uses highly complex algorithms. This ensures that our game payouts are honest and fair. For more information regarding this topic, please visit the Fair Gaming page.

  • WinPalace Casino implements the most comprehensive security measures possible, including a highly sophisticated Firewall and RSA encryption, to make sure that sensitive information remains 100% secure with us. To learn more about the WinPalace Casino security measures, please visit the Security page.